Returns Policy

At Tile House of Marietta, we strive to ensure our customers are satisfied with their purchases. Our returns policy is designed to be clear and fair, in accordance with Georgia law.

General Policy

1. Stocked Items: We accept returns on all stocked items. These items will be clearly indicated as “stock” at the time of purchase.
2. Special Order Items: We do not accept returns on special order items. These items will be clearly indicated as “special order” at the time of purchase.

Defective or Broken Items

1. Replacement: If an item is broken or defective, we will work with the vendor to replace it. The vendor may need to determine the cause of the breakage to assess the value of the return.
2. Vendor Assessment: In some cases, the vendor will determine the cause of the breakage to decide the value of the return. This process ensures that the appropriate party is held accountable for the defect.

Legal Compliance

1. Non-Manufacturer Reseller Liability: According to Georgia law, Tile House of Marietta, as a non-manufacturer reseller, is not liable for manufacturer defects. This means that any defects originating from the manufacturing process are the responsibility of the manufacturer, not Tile House of Marietta.
2. Georgia Code Annotated: Our returns policy is in compliance with the Official Code of Georgia Annotated, which outlines the responsibilities and liabilities of non-manufacturer resellers.

Return Process

1. Initiating a Return: To initiate a return, please contact our customer service team with your purchase details and the reason for the return.
2. Assessment and Approval: Our team will assess your return request and provide instructions on how to proceed. For defective or broken items, we may need to coordinate with the vendor for further assessment.
3. Refund or Replacement: Once your return is approved, we will process a refund or arrange for a replacement, depending on the nature of the return.

We appreciate your understanding and cooperation with our returns policy. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Tile House of Marietta!